If you do not have a backup, sign up today for a free day subscription of the Drobo DataProtect Program! Easily protect your data using a destination of your choice. In some cases, when powering up the Drobo, the Drobo volume mounts on the desktop as generic orange volume.
We are looking into this issue, in the interim: - Unplug the data cable from the back of Drobo, wait a few seconds, then plug back in. If using the Mac M1 Silicon stay on Dashboard v3. Some may notice the Dashboard is transparent, we are looking into this.
If using Mac that has Thunderbolt 2 port, you will need an adapter. Q: Drobo volume is not mounting A: Do the following: 1. NOTE: Unlock the padlock to make any changes. Quit the Drobo Dashboard Open the Drobo Dashboard installer and select "uninstall": What is the proper way to uninstall and re-install Drobo Dashboard When Uninstall is finished, open it again and select install.
If it does not, then you may have to use the unlock in the lower left to unlock and then check the box. Your Drobo should begin updating to the latest firmware. Please allow Drobo up to 20 minutes for the total initialization process. Here is what you will see happen:.
When your Drobo 5C appears in the Drobo Dashboard, you may select it and go to the Status page which will show that the Drobo is initializing. While initialization is taking place, all of the drive slot LEDs will be yellow, and the capacity LEDs will blink blue.
When initialization is complete, your Drobo 5C will restart to finish the firmware upgrade process. Important Note : If the Drobo Dashboard does not detect your Drobo 5C and initialization does not begin, please disable any firewall and antivirus programs. If the Drobo Dashboard will still not detect your Drobo 5C and the lights remain solid red, please call our support line for assistance or open a ticket on your support account.
For more info, please see: How do I contact technical support? After the device reboots, follow the on-screen instructions on the Drobo Dashboard to format the volume. If the red drive lights are seen again e.
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